Rackvio Documentation
Welcome to the Rackvio DCIM documentation. Rackvio is a cloud-native data center infrastructure management platform that maps your entire physical infrastructure in one system of record.
- — Get Rackvio running in under 5 minutes
- — Reconcile object names across Salesforce, Oracle, FNT and ServiceNow
- — Turn on TOTP, keep your recovery codes, and require it org-wide
- — What Rackvio does and does not call home
- — Dependency transparency for security and compliance
Rackvio Community Edition is a zero-telemetry, fully self-hosted build that includes:
- Asset Hierarchy — Site, building, floor, room, rack, and device modeling
- Rack Elevation Renderer — Procedurally generated faceplates per equipment model (front + rear faces, half-U devices, blade chassis, PDU strips)
- 2D Room Floor Plan — SVG top-down view with drag-and-drop rack placement, hot/cold aisle overlays, power-density and capacity heatmaps, clearance validation
- 3D Room Renderer — WebGL room geometry, 3D rack objects with faceplates, orbit controls, thermal gradient overlays, cable path visualization, change preview with power/cooling impact
- Power Distribution — Full power chain from utility feed to device outlet, single-line diagram generation, PDU/breaker tracking
- IP Address Management — IPv4/IPv6 subnets, VLAN tracking, conflict prevention
- Equipment Library — Pre-built device catalog with air-gapped (signed ZIP bundle) or online sync modes. Faceplate SVGs are covered by the Rackvio Library License, which you accept once at the point of download; the acceptance is recorded against your account
- Navigator & Utilization — Hierarchical object browsing (site -> interface) with real-time, read-only capacity utilization rollups
- Mobile-Responsive Shell — The app navigates and reads on a phone (around 375px wide): the sidebar collapses to a hamburger drawer, and dialogs and detail drawers reflow to full width. The heavy interactive views — 3D room, 2D floor plan, rack elevation drag-and-drop and the single-line power diagram — and the wide data tables are built for a mouse and scroll horizontally rather than reflowing, so editing is still a desktop activity
- CSV Import — Bulk asset onboarding with dry-run validation
- Pluggable Upload Storage — Uploads default to local disk, and can be pointed at S3 or any S3-compatible endpoint (MinIO) instead, which is what lets you run more than one backend replica without losing pod-local files. See the
- — Store what every other system calls an object (Salesforce, Oracle, FNT, ServiceNow) at every level of the hierarchy, search by any of those names, and resolve them through the API. Includes bulk CSV import with preview and a worklist of names that did not match. Community Edition covers one source system
- — TOTP (RFC 6238) as a second factor on password logins, with ten single-use recovery codes, an audit-logged admin reset, and an optional org-wide requirement with a grace period. Free in every edition including this one, and it needs no outbound network, so it works on an air-gapped install
Cloud and Enterprise Editions
The Cloud-hosted tiers (Cloud Starter / Cloud Growth / Enterprise) add features that are absent from the community build:
- SSO / OIDC login with email-domain routing and multi-provider support
- Network auto-discovery + reconciliation — SNMP v1/v2c/v3, LLDP/CDP neighbor discovery, auto-create and reconcile against the equipment library (Cloud Growth+)
- Capacity reservation and what-if scenario planning — reserve space/power and model changes before committing (reservations Cloud Growth+, scenario modeling Enterprise)
- Essential reports — asset inventory, power utilization, capacity summary with CSV/PDF export (Cloud Starter+)
- — resolve the names that did not match exactly: pick between same-named candidates, re-point a mapping with both entities in view, and undo an accepted decision for 24 hours, with an audit trail naming who decided (Cloud Starter+). Source systems: 1 on Community, 3 on Cloud Starter, unlimited on Cloud Growth and Enterprise
- Power gap analytics + stranded capacity reporting (Patent #007)
- Three-phase A/B/C circuit modeling with per-leg load and imbalance flagging
- Failover-overload detection — simulates single-UPS failure to flag racks that would exceed surviving capacity
- Cabinet design vs. live load reconciliation — designed kW vs. measured kW with “unknown design” as a first-class state
- kWh -> $ translation with per-org energy rate and stranded-power dollar values
- Audit log query and export
- Full RBAC (admin / operator / read-only / ai_agent roles) and admin user-management UI
- Tenant self-service portal
- Cage ownership and customer assignment — assign a colo customer to a cage fixture or to individual racks (in bulk from the floor plan). Racks fully inside an owned cage are adopted automatically as part of the same layout save, and placing a rack that disagrees with its cage’s owner warns rather than blocks, so an intentional exception is still possible
- Per-customer sellable capacity — how much space and power remains to sell, per cage and per customer
- In-app AI assistant — read-only natural-language Q&A against your infrastructure (Cloud Growth+ only)
- API tier with rate limits + webhooks
- Managed equipment library kept up to date for you
Contact us via for pricing and tier details.